he is a conman... previously known as Mr Yip/Mr Yap... cheated many tutors before... also scolded many parents

The agent is indeed very rude and being sarcastic in her (Alice) messages. This is my first time encountering such an agent in my tutoring career.

Such a rude customer service provided by the agent and when there is a rude behaviour how can customer adjust? I strongly recommend the agent to learn a proper communication skills in order to provide excellent service to customers! Respect is given both sides regardless of the any circumstances. Please educate the agent to be a better human being

Uh... Fake name? I contacted this person and an Alice replied.

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